Privacy Policy & General Data Protection Regulation

AJ Removals and Storage Ltd believe in honest and transparent business practice.

Due to the nature of our business it is necessary to gather personal information to enable us to provide a professional service to our customers. The personal data you provide to us will be recorded in our customer database on computer and in printed format. In addition, we use CCTV cameras in our facility and hire vehicles for the purpose of crime prevention and public safety.

Customer data will be archived in our secure storage facilities for a minimum of 6 years before being destroyed.

The personal information we may collect is:

  • Name, date of birth and home address.
  • Contact telephone and email address.
  • IP address if browsing our website or communicating with us electronically.
  • Any documentation supplied to us for proof of residency.
  • Employment details including national insurance number for Self-Drive customers.
  • Credit or debit card details for recurring payments, refunds and customer deposits.

At NO POINT is your personal information shared with any third party without your prior consent unless it is requested for a criminal investigation as well as parking tickets, congestion charges and driving offences.

We NEVER use customer data for advertising, cold calling or marketing purposes. The personal information we gather is ONLY used by AJ Removals & Storage Ltd to aid us in providing the services that you require from us.

The data we gather from our website is only used to monitor traffic and location of our visitors. We may use the data collected to improve our website design to provide a better service.


Your Rights

  • You have the right to see the records we keep concerning your personal information.
  • You have the right to have your personal information rectified if it is inaccurate or incomplete.
  • You have the right to request that we delete or remove your personal information from our systems;
  • You have the right to restrict our use of your  personal information or limit the way in which we can use it.
  • You have the right to request that we move, copy or transfer your personal information.
  • You have the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information. We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.


Removal of your data

You can request that your personal information is removed from our records at any point in the future by contacting one of our management staff.


AJ Self Drive

Unit 1 Block 4
Shenstone Trading Estate
Bromsgrove Road, Halesowen
West Midlands B63 3XB

Opening Hours

Monday to Friday: 8am - 5:30pm
Saturday: 8am - 4pm
Sunday: 10am - 12pm (By appointment only)
Bank Holiday: CLOSED